The JFK of short-haul

James said: “We have such a high volume of flights and customers passing through the Scottish capital every day, which is why we refer to Edinburgh as the ‘JFK of short-haul’.”

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The airline has a new dedicated check-in area at the airport. When customers have checked in and dropped their bags, they can breeze through security to airside, complete with 30 gates. For many customers, their flight to London is just the beginning of their summer journey, as many travel onwards to other destinations across British Airways’ network when they reach Heathrow. Whether it is Nashville or Nairobi, Berlin or Bermuda, the Airport Manager is responsible for delivering on-time departures and driving great customer experience.

Although every departure is important for James, there are some flights that are particularly exciting.

“We worked with Dreamflight last October to send flights from Edinburgh and Glasgow to London providing an opportunity for seriously ill and disabled children to have the holiday of a lifetime,” James said. “From London, 192 children flew to Orlando in Florida, and had an unforgettable trip. Everyone was excited, and being part of this amazing project was one of the highlights of my year.”

Airport and lounge experience