Promises made by builder in brochure must be honoured

Arunima Palace Residents Welfare Association approached the National Consumer Disputes Redressal Commission (National Commission) with a grievance against builder Tarunika Gaur Housing & Constructions for failing to provide the amenities and facilities advertised in its brochure.

- JEHANGIR B GAI

According to the complaint, the builder lured purchasers by extensively advertising the project and issuing brochures along with the layout plan. It promised well-developed infrastructure with green open spaces and a healthy living environment, supported by modern amenities and recreational facilities such as a community centre, swimming pool, poolside restaurant, guest houses, health club, library, sports facilities, jogging tracks, children's play area, and uninterrupted power and water supply.

When the builder handed over possession, it came to light that the building did not have a completion certificate and that 180 units had been illegally constructed, despite the sanctioned plan permitting only 151 units. Many of the advertised amenities were also missing. The builder had further encroached upon common areas by erecting unauthorised constructions in open spaces, fire-escape zones, and parking areas.