Prøve GULL - Gratis
Lack of empathy in customer service driving complaints: RBI DG
Business Standard
|July 23, 2025
Reserve Bank of India (RBI) Deputy Governor Swaminathan J has attributed the rising number of banking complaints, especially in the digital domain, to lack of empathy and a mechanical approach to customer service by the staff while suggesting that bankers should blend professionalism with compassion.
"We see increasing automation, but decreasing ownership," Swaminathan said, adding that systems respond with templated emails and helplines loop back endlessly. "This is not how trust is built, and certainly not how it can be sustained," he added.
While delivering a keynote address at the National Institute of Bank Management (NIBM) in Pune on July 12, Swaminathan said that the customer is not just "king", but the cornerstone of trust in banking. The speech was uploaded on the RBI website on Tuesday.
Denne historien er fra July 23, 2025-utgaven av Business Standard.
Abonner på Magzter GOLD for å få tilgang til tusenvis av kuraterte premiumhistorier og over 9000 magasiner og aviser.
Allerede abonnent? Logg på
FLERE HISTORIER FRA Business Standard
Business Standard
‘Investor awareness becomes more important than ever’
Ananth Narayan G describes his three-year tenure as whole-time member of the Securities and Exchange Board of India (Sebi) as a privilege that allowed him to make an impact on a larger canvas.
3 mins
November 01, 2025
Business Standard
New currency of hard power
If China is an exporting superpower, America is an importing one. Mr Trump has turned what would usually be a liability into an asset
5 mins
November 01, 2025
Business Standard
Apple's India revenue hits new high in Sep qtr
Apple set an all-time revenue record in India for the September quarter, driven by strong iPhone sales, as the American technology giant’s overall sales revenue reached $102.5 billion globally.
1 mins
November 01, 2025
Business Standard
USFDA's new biosimilar norms to woo more players, fast-track mkt entry
The US Food and Drug Administration’s (USEDA)'s new draft guidelines aimed at speeding up and reducing the cost of developing biosimilars — lower-priced, near-replicas of complex biologic medicines — could significantly benefit Indian biotech companies.
2 mins
November 01, 2025
Business Standard
Apple revenue tops $100 bn for first time
iPhone price hike drives record quarter
1 mins
November 01, 2025
Business Standard
Broking industry sees high growth on digital push
The Indian broking industry is passing through a lean patch after two years of rapid growth and expansion.
3 mins
November 01, 2025
Business Standard
Al-related stocks have more room to grow'
Artificial intelligence (AI)-related stocks have more room to grow, said Mark Matthews, managing director (MD) and head of research for Asia at Julius Baer during lunch on the sidelines of the Business Standard BFSI Insight Summit 2025 on Friday.
1 mins
November 01, 2025
Business Standard
'Al unlikely to replace humans in fin services'
Artificial intelligence, or AI, has had an influence in the way we invest in stocks. While it helps you narrow the list of opportunities, it has not reached a point where it can replace wealth managers, points out Shankar Sharma, founder, GQuants, in a fireside chat with A K Bhattacharya. Edited excerpts:
4 mins
November 01, 2025
Business Standard
Vedanta net profit plunges 59% on exceptional losses
Mining major Vedanta’s consolidated net profit plunged 58.69 per cent year-on-year (Y-0-Y) to %1,798 crore inthe second quarter of 2025-26 (Q2FY26), dragged down by exceptional losses booked during the period under review. The company had reported anet exceptional gain of $1,160 crore in Q2FY25.
2 mins
November 01, 2025
Business Standard
Sebi chief stresses responsible tech use, stronger market resilience
The Securities and Exchange Board of India (Sebi) is promoting the responsible use of emerging technologies, such as artificial intelligence in financial markets, strengthening cybersecurity, and preparing entities for change, said Chairman Tuhin Kanta Pandey on Friday.
1 mins
November 01, 2025
Listen
Translate
Change font size