From support hubs to the core, GCCs take lead in biz outcome, leadership

American home improvement retailer Lowe's last year elevated Ankur Mittal, its managing director of India operations, as also its chief technology officer.

- AVIK DAS

American home improvement retailer Lowe's last year elevated Ankur Mittal, its managing director of India operations, as also its chief technology officer. In his new role, he is responsible for the omnichannel platforms, enterprise architecture strategy across a portfolio of applications and capabilities, corporate services technology, information technology (IT) operations and infrastructure engineering.

The North Carolina-headquartered Lowe's is not the only one witnessing a shift in the operations and relevance of global capability centres (GCC).

Navneet Kapoor of Maersk joined the Danish shipping company as the head of its shared services centre in India before taking on the role of an executive vice-president and chief technology and information officer (CTIO). And, Ashish Grover, chief information officer of Chilean retailer Falabella, was the managing director of the company's India technology centre before taking over the larger role in 2021 and relocating to Santiago.