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From Triage to Transformation
The BOSS Magazine
|November 2024
A behind-the-scenes look at the restructuring of the CISO role as part of a dynamic tech modernization effort at the City of Phoenix
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As the CISO role evolves in the cybersecurity discipline, organizations of all kinds are being pressed to reconsider what they want from their CISO and their place within the organization. And, in every enterprise, aligning the needs and goals of the business with those of the cybersecurity group is becoming a critical focus.
The City of Phoenix is one such enterprise. The fifth largest city in the nation is reshaping their approach to cybersecurity as part of their mandate to provide secure, responsible, sustainable, and flexible IT services, solutions, and governance. At present, the city has 35 departments, four of which are critical infrastructure: public safety, aviation, elections, and facilities.
When Shannon Lawson became CISO in 2019, the city was doing its absolute best to maintain cybersecurity. Lawson, a Navy veteran, had held information security leadership roles in the military and intelligence community and in state and local governments. Despite the municipality's best efforts, its information security team was in need of a great deal of strategic and tactical help - and Lawson's expertise fit the bill.


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