THE ART OF SEAMLESS SUPPORT

In an industry where every minute counts, Dassault's commitment to Falcon fleet support and customer care turns aircraft ownership into an experience defined by confidence and complete peace of mind

- By ROHIT GOEL

FOR DASSAULT AVIATION, CUSTOMER SERVICE IS NOT A POST-sale obligation—it is a philosophy that defines the Falcon ownership experience. From the moment an aircraft leaves the assembly line, it enters a global ecosystem of care, one that combines human expertise, advanced digital monitoring, and round-the-clock support. Dassault’s official communications consistently underline one mission, to deliver the most comprehensive support network in business aviation, ensuring every Falcon jet remains mission-ready, wherever it flies.

A NETWORK BUILT ON TRUST AND TECHNOLOGY

Dassault’s 24/7 operational support structure is designed to minimise downtime and guarantee swift response, regardless of geography. At the heart of this system lies FalconResponse—the company’s dedicated aircraft-on-ground (AOG) and dispatch service. FalconResponse operates through command centres that work continuously, coordinating technicians, spares, and logistics to bring grounded aircraft back into service in the shortest possible time.

Dassault describes FalconResponse as a "global lifeline" for Falcon operators. The service is more than just a hotline—it's a dynamic coordination platform linking regional maintenance centres, parts depots, and field teams. When an AOG occurs, a dedicated operations manager mobilises the nearest resources—whether that means dispatching a replacement part, flying in technicians, or even arranging a support aircraft to transport critical personnel or components.