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PRATT & WHITNEY EXPANDS INDIA OPERATIONS
SP’s Aviation
|Issue 7, 2024
New center will employ 150 aerospace experts and drive customer service and operations support
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Pratt & Whitney, an RTX business, announced the establishment of its new Customer Service Center in Bengaluru. The new center will be part of Pratt & Whitney’s India Capability Center (legal India entity UTCIPL) and will drive customer service and operations support for Pratt & Whitney Canada’s 68,000 engines in service.
The facility is expected to employ more than 150 aerospace experts and engineers who will support a global customer service ecosystem. The center will be colocated with Pratt & Whitney’s supply chain operations, engineering, and digital transformation centers of excellence in India.
“With the new Customer Service Center, we are leveraging our existing investments in India and using regional talent to augment our world-class product and service dependability and customer experience service level,” said Nivine Kallab, Vice President, Customer Programs, Pratt & Whitney Canada.
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