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RESEARCH SNAPSHOT: New Leaders Can Thaw Employee Silence

MIT Sloan Management Review

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Summer 2025

EMPLOYEE INPUT IS CRITICAL WHEN LEADERS WANT A CLEAR PIC-ture of organizational challenges.

-  — Deborah Milstein

RESEARCH SNAPSHOT: New Leaders Can Thaw Employee Silence

In some cases, when a new leader takes charge, employees are willing to open up and share more of their thoughts and feedback than they were before. What drives that effect?

At a large Thai bank where about 40% of its branches changed lead-ers each year, researchers collected survey data from subordinates and leaders before and after those transitions. Their study, published by the

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