Creating Asia's Top Hospitality Workplace

Patsy Ng, Senior Vice President for Human Resources Asia Pacific at Hilton, on Hilton’s award-winning workplace culture.

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Hilton has once again cemented its position as a leader in workplace excellence, earning the prestigious title of Asia's top-ranking hospitality workplace by Great Place to Work - for the eighth consecutive year. This recognition comes at a time when the hospitality industry across Asia Pacific faces significant challenges, including talent shortages, rising wage demands, and the growing need for flexible work environments.

Despite these hurdles, Hilton has not only maintained but strengthened its reputation as an employer of choice, securing top rankings in Australia, Indonesia, Vietnam, Sri Lanka, the Philippines, and India. This achievement reflects Hilton's unwavering commitment to fostering an inclusive, people-first culture that attracts and retains top talent while continuously innovating to meet the evolving demands of the job market.

In this exclusive conversation, Patsy Ng, Senior Vice President for Human Resources - Asia Pacific at Hilton, shares insights into the company's award-winning workplace strategies, including its forward-thinking approach to employee engagement, and how Hilton continues to set new benchmarks in hospitality employment.

The hospitality industry across APAC is facing significant talent shortages. What specific challenges has Hilton encountered in this region, particularly after the reopening of borders? What strategies are in place to upskill current employees and ensure that Hilton's workforce remains competitive and adaptable?

The re-opening of borders has driven rapid recovery in Asia Pacific's travel industry, sparking renewed growth in the hospitality sector.

However, attracting and retaining talent remains challenging due to evolving expectations around worklife balance and outdated perceptions of hotel work.