Powered by People

The country's third-largest private sector lender has managed an impressive growth with a drastic drop in attrition.

- By V. KESHAVDEV

WHEN YOU think of a bank, numbers often take centre stage. But success isn't just measured in figures; it's about people who drive those numbers and the culture that transforms a workplace into a talent hub. This focus on people has secured Axis Bank the fifth position in Fortune India's Future-ready Work-places study.

Business cycles are inevitable, but how an organisation navigates them determines its success. One of modern banking's biggest challenges is adapting to technological disruptions and increased regulatory scrutiny. “Unlike 15-20 years ago, power has shifted to the customer. Processes that worked before are no longer as effective, and the pace of change is increasing,” says Rajkamal Vempati, the bank's chief human resources officer.

This transformation has put immense pressure on managers. With 104,332 employees, 5,377 branches, and ₹25 lakh profit per employee, Axis Bank is building a people-centric model that fuels growth. “During uncertainties, people expect managers to have answers—even when they don't. They manage performance pressure and expectations,” says Vempati.