Tech will bridge Advisory and Education

Venkatesh Naidu, CEO, Bajaj Capital Insurance Broking:

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Ravi Lalwani: The BFSI sector is rapidly shifting toward more personalized and digital-first financial services. What specific advancements or strategic changes does Bajaj Capital Insurance Broking plan to implement by 2025 to meet evolving market expectations? Are there particular markets where you aim to expand your presence or market share?

Venkatesh Naidu: Advanced technologies such as AI & ML are revolutionizing the industry by optimizing underwriting, accelerating claims processing, and delivering personalized customer service experiences. Additionally, the use of telematics data is enabling insurers to offer usage-based policies, personalized pricing, and more precise risk assessments, particularly in motor insurance.

The rise of embedded insurance, where policies are bundled with other services such as e-commerce purchases or ride-hailing apps, has made insurance more accessible and relevant.

One of the key opportunities lies in the rural and underserved markets. Insurers are introducing microinsurance solutions to cater to rural populations and low-income groups, offering affordable, smallticket products.

Given the rapid digital transformation in BFSI, can you specify which technology initiatives (e.g., AI for underwriting, blockchain for secure transactions, or real-time data analytics) you plan to prioritize by 2025? What are your key milestones, and how do you plan to measure ROI in terms of operational efficiency or customer satisfaction?