Next Generation of Leadership Skills

Smriti Pandey: What one hard skill would you like to improve/acquire and what one soft skill would you like to improve/acquire during 2025? What motivates you to improve/acquire these skills?

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Kalpanaa Sankar: In 2025, I aim to deepen my expertise in AI adoption, as artificial intelligence is set to transform decision-making, risk assessment, and operational efficiency in the financial sector. I would also like to refine my ability to communicate concisely and effectively on digital platforms. As communication channels evolve, ensuring clarity and impact across digital media is becoming increasingly important. The motivation behind acquiring these skills comes from the industry's shift towards technology-driven operations and stakeholder engagement in a digital-first world.

Sanjay Agarwal: On the hard skill front, it would be Artificial Intelligence. Technology continues to disrupt the financial lending ecosystem, reshaping how we operate, engage, and deliver value. To stay competitive, staying ahead of emerging tech trends is not optional, anymore; it is imperative. AI, in particular, holds transformative potential. While we've already implemented niche use cases, we're now actively exploring more holistic, end-to-end AI-driven solutions that can reimagine our legacy systems and redefine core processes – enhancing speed, accuracy, and customer experience across the board.