PC Pro Excellence Awards 2019

Thanks to the nearly 8,000 participants in this year’s survey, we can reveal the very best brands across 13 different categories – before announcing our products of the year

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Best PC Brand PC Specialist
HIGHLY COMMENDED CYBERPOWER, CHILLBLAST

PC Specialist has leapt over last year’s winner Chillblast to take home our coveted Best PC Brand title – and it’s done so with aplomb, with a swath of 90%-plus scores across all categories.

Readers consistently praised PC Specialist’s attention to detail, with 96% saying they would buy from the company again. “Great selection of components. Felt very informed throughout the process as I always knew what stage of the build it was at,” wrote Danielle Forrister. Robert

Galloway was similarly impressed: “The service from first contact to delivery was exceptional. The company kept me informed at every stage of the process.”

Second-place Cyberpower actually beat PC Specialist in the customer support category and Sarah Farrell’s comment may give an indication why: “I had a small issue. I looked to Cyberpower for support via their Discord at midnight on a weekend… and I got the support I needed. That was just amazing. Highly recommend!”

Best Laptop Brand Apple
HIGHLY COMMENDED ASUS, MICROSOFT

The race for the 2018 Best Laptop Brand was a close run thing, with a mere three percentage points separating the top six.

This year, the result is more clear-cut with Apple storming ahead on customer support, reliability, battery life and performance. And it’s still gathering new customers: “I was a reluctant convert from Windows, but I’m glad I made the move,” explained Michael Shields.