Smart Outsourcing

ATI business Group is pioneering outsourcing for an international market.

- Ardian Wibisono

Felix Hidayat

OUTSOURCING IS A STIGMATIZED TERM IN

Indonesia. Labor unions often demand such systems to be abolished because they don’t provide workers with sufficient benefits and protection. However, in the global economy, business service outsourcing (BSO) is a multibillion-dollar industry, with India and the Philippines as major players. So far Indonesia has been largely absent from this sector.

However, PT Abdi Teknologi Informasi or better known as ATI Business Group, hopes to change that. It is proving that Indonesia has potential to be a significant player in the outsourcing business. Established in 2001, ATI has gained tremendous traction in the past six years, growing from just 25 people in 2010 to over 500 employees currently almost all of them are fixed employees and increasing its business at an 80% CAGR.

ATI’s main business offers a specific service for the travel industry called fare loading. Despite its high-tech image, global airlines still do many things the conventional way, including publishing their fares on paper. Thus, to make these fares available worldwide, the printed fares needs to be loaded to the Washington based Airline Tariff Publishing Company (ATPCO) system that publishes the latest airfares for more than 500 airlines multiple times per day and to the three leading global distribution systems: Amadeus, Sabre, and Travelport.