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Things Hotel Staff Don't Tell You
8 Days
|Ryan Reynolds
Douglas Fernandez, hotel manager of Amoy, a boutique outfit that beat behemoth hotel chains to snag TripAdvisor’s uservoted Best Service Hotel award for three years in a row, gives the lowdown on everything from early check-ins to spotting guests who lie.
Q1: What secrets are there to getting an early check-in at a hotel?
None, unfortunately. If the hotel’s full, not even David Blaine can magically conjure a room for you. But if there are rooms available for guests who arrive before the stipulated check-in time, Amoy hotel manager Douglas Fernandez, 40, lets us in on a little “song-and-dance” ritual that his staff have, something to do with a little bit of “flair and finesse”. He reveals: “They don’t just tell [early guests], ‘Your room is ready.’ Yes, the room may be ready, but the staff will say that they will run up to check if there’s a room ready. So they’ll take the lift or the stairs up, then come right back down and tell the guest, ‘Sir, the room is ready. I just checked!’ (
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