A Go-Getter

Shahad Naser Al Wahaibi, Fuels Marketing, Payment & Brand and Communications Implementer at Shell Oman Marketing, carved out a successful career path, driven by her passion to learn and adapt to new challenges. Muhammed Nafie interviews her to find out what made her win NTI BizPro Awards 2017

- Muhammed Nafie

Tell us what is interesting about your education and career 

I graduated from the College of Commerce and Economics with a major in Finance in 2009 as the batch topper. I joined Shell Oman in 2010 through shell recruitment day, which aimed to recruit graduates to be future leaders of the organisation. I was hired as the retail operations excellence manager and was in charge of managing and reviewing the key performance indicators (KPIs) of Shell service stations in Oman. At the same time, I also took on the role of a change agent and communications focal point for the retail business for a project that aimed to reshape the ways of workings in the organisation (business process re-engineering project).

This role made me value communications as a critical aspect of delivering any project and I took this learning further in my second role in Shell Oman, which was retail territory manager for the capital area. This role is based in the field and I was responsible of the performance of 23 Shell service stations in terms of health, safety, security and environment (HSSE), operational excellence and sales. Through this role, I was able to be the top territory manager in Oman for six consecutive quarters and was selected as the country territory manager and was awarded by Shell Oman in 2014 for being part of a global recognition event in China. I was the first woman from Oman to receive this award and I use this as an example to encourage women in my organisation to take on field-based roles as they are instrumental to understand the details of the retail business.