Trust, the way

The 8 Pillars of Trust is an apt framework to build a lasting, results-driven culture in your organisation.

- DAVID HORSAGER

Most training and development solutions do not last or even solve the real issue hindering your business’s success. Kickstarting a successful trust-building effort across your organisation requires attention on both the initial impact and the ongoing reinforcement.

Make an initial impact

The first step to take is to create a shift in thinking around trust.

Most people think trust is an ambiguous, complex concept that you either have or you don’t. In reality, trust is the leading indicator of success and it can be actively built.

At the core, every leadership and the organizational problem is a trust problem. Consider this: how long does it take you to write an email to someone you trust? Hardly any time at all. What about sending an email to someone you do not trust? Writing, re- writing, and wondering how they might interpret the message is an enormous waste of time.

A lack of trust is the greatest expense of every organization. It costs time, turnover, productivity, and efficiency. When the core issue of trust is solved, everything changes. Employee engagement increases. Turnover time decreases. Customer referrals multiply.

But how do you actually build trust? 8 Pillars of Trust gives a framework for a lasting trust-building effort. Research involving trust found eight common traits to the most successful leaders and organizations of all time. These eight traits are also called pillars because they support the great advantage of being trusted.