Redefining Hospitality Operations Through Technology

Almost all industries have embraced technology to automate their business operations and ensure higher productivity. The hospitality industry is not indifferent to this phenomenon.

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As consumer expectations continuously evolve due to the technological revolution, hotels are implementing various technologies such as IoT, Augmented Reality (AR) and robotics to improve their operations, engage with customers and transform the guest experience.

Technology plays a pivotal role in redefining the hotel business since it not just automates business operations but also helps in understanding customer expectations, past patterns and behaviour, and customise services accordingly. From booking a room to checking out, smartphone-based controls of various amenities and appliances — several operations can be carried out at a click of the button.