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TECHNOLOGY SHOULD ENABLE THE DOMAIN
Businessworld
|December 15, 2021
Domain expertise must take precedence to technological application in a journey towards consumer-friendly growth, according to Dhawal Kamath, Chief Business Officer, EbixCash
OR any business, the primary task is to understand consumer needs and to provide solutions in a timely and satisfying manner. For Dhawal Kamath, the Chief Business Officer at EbixCash Financial Technologies, this principle applies more so to the sector his company operates in. EbixCash’s leadership philosophy looks to empower its teams. However, this can only be successful if the domain understanding has already upgraded to a post-pandemic, next-normal version, and technology then plays the role of a booster than a crutch.
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