Hotelier India - December 2021

I dette nummeret

We live in extraordinary times, which present us with unprecedented challenges, unusual opportunities and chances for rapid change. The strongest companies, and individuals, are those that reacted to these circumstances by nimbly innovating their existing business practices, while keeping their team morale high. These were exactly the professionals that our eminent jury members wanted to select for the upcoming 12 Hotelier India Awards. During the Grand Jury Meet, 20 industry veterans sifted over 1,400 nominations to understand how these hoteliers did their businesses differently in a year that was different from all the previous ones. Read Hotelier India’s cover story this month to understand how the jury pored over the quantitative data and debated over the qualitative parameters to select winners. They judged them on their resilience, acumen, problem solving skills and ability to solve rapidly unfurling problems by adopting innovative approaches. Our year-end issue also presents the story of another inimitable entrepreneur who displayed grit and resilience to build a hotel company with a sustainable business model. Read about John Spence, Founder & Chairman of The Karma Group who started a resort in Goa with bootstrapped funds and now owns 44 properties across the world. What’s more, the company does not borrow money, has no debts, and uses its internal fiscal resources to buy new resorts. In this edition, we also talk about the need for hoteliers to focus on experiential hospitality as travellers increasingly shun cookie-cutter hotels in lieu of boutique properties. Moreover, as the industry copes with dynamic travel conditions, it is time for them to concentrate on efficient revenue optimisation strategy, which involves predicting customer demand and then streamlining prices to increase profit margins.