Hotelier India - November 2017

I dette nummeret

Overturning conventions calls for some out-of-the-box thinking and empathy. And Kurt Straub, VP, India Operations, Hyatt Hotels and Resorts, has both in equal measure. In an industry characterised by long and often unrealistic working hours, work-life balance has been reduced to a quaint notion. Straub is actively pursuing initiatives at Hyatt India that will ensure employee satisfaction, which in turn is likely to increase productivity at the property level. One such idea is introducing eight weekly offs and part-time positions for associates in hotels. In our cover story, Straub – who himself has been associated with Hyatt for over 25 years – reveals how he is trying to make the company a great place to work; where associates are appreciated, nurtured and empowered. Just like business tycoon Richard Branson, he too believes that if one takes care of their employees, they will take care of the business! Innovations in technology continue to transform the hospitality industry. Most of these improvements were devised to augment convenience and automate processes. In our special feature this issue, we find out how various hospitality establishments are adopting technology solutions to streamline their business operations and reduce their operating costs, while maintaining their customers’ security. Incidentally, barely a month and half is left for the 9th Hotelier India Awards, which will be held on 20th December, 2017 at JW Marriott New Delhi Aerocity. This invitation-only awards ceremony brings together the country’s most influential hoteliers, hospitality executives, industry veterans, suppliers – in short, everyone who matters – under one roof. In this issue, we unveil the Grand Jury members who will select the winners of these coveted awards. As always, this is a power-packed issue, with plenty of news, interviews, features and analysis for you to browse through. We hope you enjoy going through it as much as we loved putting it together.