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Singtel's Optus suffers emergency call outage near Melbourne
The Straits Times
|November 27, 2025
Australian telco Optus said on Nov 26 it had suffered an emergency call outage near Melbourne impacting around 14,000 users, two months after a broader disruption that caused three deaths when customers failed to get timely aid.
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Optus, owned by Singtel, said an “aerial fibre break” could be the cause of the outage, which was being investigated.
“Customers will only be able to call emergency services if they are within coverage of another mobile network or are able to call via WiFi,” the company said on its website.
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