Replies Inclusion. Make accessibility the norm for users of assistance dogs

We thank Mr Ivan Ong for the public support for guide-dog users (Let guide-dog users move with dignity, May 21) and we are deeply encouraged to see growing public support and understanding of guide dogs and assistance dogs.

- Vanessa Loh General Manager Guide Dogs Singapore Cassandra Chiu Executive Director K9Assistance

We are also pleased to witness the widening of public access to eventually include mobility assistance dogs and hearing dogs here in Singapore.

While the growing empathy towards guide dogs and assistance dogs in Singapore is encouraging, now is the time to turn awareness into action. Guide dogs and assistance dogs are not pets — they are rigorously trained, essential and trusted as they provide their users with independence, safety and dignity. Despite legislation allowing them in public spaces, misconceptions persist.