Private ambulance calls should be better screened

We recently called for an ambulance to bring my elderly father with chronic medical conditions to the hospital. We decided to call 1777 for a private ambulance, as we wanted to send him back to the same hospital he had recently been discharged from.

- Koh Yen Cheng

We informed the 1777 call operator that my father was having a fever and was not rousable, and about the hospital we wanted to send him to. The operator then informed us of the charges and asked if we accepted them, which we did as no alternative was offered.

We were also told there was a cancellation charge, but no further details were given.