MaNaDr Clinic's suspension doesn't affect others using its app

Clinics and service providers on the MaNaDr app have continued to use the platform to provide teleconsultation services as the Aug 16 suspension of MaNaDr Clinic's own teleconsultation services does not apply to them.

- Lee Li Ying

The Ministry of Health (MOH) had directed MaNaDr Clinic in Beach Road to suspend its outpatient telemedicine services over concerns about quality of care to patients stemming from excessively brief consultations. This applies to its use of any teleconsultation platform, including its own, until further notice.

The ministry told The Sunday Times that other clinics and service providers using the MaNaDr platform to provide teleconsultation services have obtained the necessary licensing approval and authorisation under a Healthcare Services Acts (HCSA) licence.

While they can continue using the platform, "MOH will be auditing and monitoring them to ensure that the teleconsultations are properly conducted in compliance with the Singapore Medical Council's (SMC) Ethical Code and Ethical Guidelines (ECEG), as well as relevant regulatory requirements", a ministry spokesman said.