LTA: Rail operators to prioritise alerting commuters at affected stations for minor delays

Rail operators SMRT and SBS Transit will prioritise communications for minor MRT delays to passengers who are directly affected at stations, said the Land Transport Authority (LTA).

- Esther Loi

Responding to queries from The Straits Times, LTA said late on Dec 3 that the operators will “prioritise localised communications” for commuters, especially those directly affected at the stations by minor delays.

These are delays involving a shorter stretch of the rail network and where disruptions are expected to last less than 30 minutes.