Delta wanted case maker to pay for luggage abuse
The Observer
|May 25, 2025
My suitcase was damaged during a Delta Air Lines flight and the airline is refusing to pay for the damage.
I boarded the flight from JFK to Rome on 7 April. One piece of luggage arrived broken, so I promptly opened a property irregularity report at the airport and photos were taken of the suitcase. I then wrote to Delta, which asked for the original invoice for the case and pictures. I sent these as requested.
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