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Soon, use WhatsApp to access 50 TN govt services
The New Indian Express
|August 13, 2025
ABOUT 50 Tamil Nadu government services, including applying for ration cards, nativity and income certificates, payment of taxes, trade licences and booking of tickets in government buses, can soon be done through WhatsApp from anywhere.
ABOUT 50 Tamil Nadu government services, including applying for ration cards, nativity and income certificates, payment of taxes, trade licences and booking of tickets in government buses, can soon be done through WhatsApp from anywhere. An AI-powered bilingual chatbot (English and Tamil) will ensure that the user is able to get what they are looking for without being rerouted to any external interface through links or other applications, officials said.
The Tamil Nadu e-Governance Agency (TNeGA) is working to roll out the WhatsApp-based e-governance solution in the next three months, sources said. Minister of Information Technology and Digital Services Palanivel Thiaga Rajan had made the announcement regarding the service in the Assembly in April.
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