'AI is a tool that enhances productivity; it doesn't replace jobs'

Artificial Intelligence (AI) is a tool that enhances productivity rather than replacing jobs, said Shelton Rego, vice-president of sales, Freshworks India.

- UMA KANNAN @Bengaluru

Artificial Intelligence (AI) is a tool that enhances productivity rather than replacing jobs, said Shelton Rego, vice-president of sales, Freshworks India. On the sidelines of 'The Freshworks Experience - AI-powered Service Revolution' event that was held in Bengaluru recently, Rego told TNIE that developers now collaborate with AI to deploy and debug code and employees must constantly update their skills to align with new technologies.

"As the saying goes, 'If you don't use AI, you might be replaced by someone who does'. The focus should be on leveraging AI as an assistant to amplify your capabilities rather than fearing it as a replacement," he explained.

Nasdaq-listed Freshworks, which is the provider of people-first AI service software, in October unveiled Freddy AI, a conversational platform.