IT FIRMS NOW FOCUS ON AI AGENTS

T services firms are now focusing on AI agents, as clients across sectors demand agents that can effectively communicate as well as enhance productivity.

- M.A. KANNAN @ Bengaluru

Agentic AI can operate independently, make decisions and also initiate workflows. It uses reasoning and autonomously solves complex issues. Tata Consultancy Services chairman N Chandrasekaran in his letter to shareholders said that the company is establishing a large pool of AI agents working alongside the human workforce. The company said in its FY25 annual report that AI is transitioning from single-purpose solutions to Agentic AI to solve complex business problems.

Infosys has launched over 200 enterprise AI agents that are part of Infosys Topaz AI offerings. The company said the AI agents are designed to drive tangible outcomes for enterprises by transforming complex workflows and managing intricate, multi-agent business operations efficiently at scale. "These enterprise AI agents cater to multiple sectors, including healthcare, finance, retail, telecom, manufacturing, and agriculture. Leveraging advanced machine learning and cognitive architecture, the agents are equipped with powerful capabilities such as data extraction to transform raw inputs into actionable insights and multimodal functionality to handle diverse data types effectively," the company added.

For instance, Infosys said, in the area of predictive network capacity planning, a monitoring agent continuously tracks real-time network capacity and alerts for any immediate concerns. The company added that in the manufacturing domain, a forecasting agent uses real-time data to predict demand for vehicle parts, thus optimising inventory and managing the supply chain.

Balakrishna D R (Bali), executive vice-president, global services head, AI and industry verticals, at Infosys, said: "The development of more than 200 enterprise AI agents marks a milestone in our continued efforts to innovate and lead in the enterprise AI space. With Infosys Topaz