App to register public woes gets nod

'Delhi Mitra' platform to ensure transparency, time-bound resolution of complaints, says CM

- ANUP VERMA @ New Delhi

AIMING to address citizens' problems more effectively, the Cabinet on Tuesday approved the launch of a single platform — the 'Delhi Mitra App — Public Grievance Redressal System' — to manage and resolve all public grievances. Chief Minister Rekha Gupta said the initiative marks a milestone in promoting transparency, accountability, and time-bound service delivery in governance.

A key feature of the app is its unified approach: complaints related to the Delhi government, Delhi Police, municipal corporations, and other departments will be addressed on one platform. It has been designed to ensure that every grievance is resolved without exception.