Using technology to streamline workplace operations and improve overall efficiency

FOR local small and medium enterprises (SMEs), there is a constant pressure to do more with less, which means finding smart ways to cut costs, save time and boost productivity.

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In this context, technology is one of the most powerful levers available to business owners. When used effectively, digital tools can automate manual or repetitive tasks, enhance customer service, and free up valuable capacity to focus on growth.

Despite this fact, less than 30% of South African SMEs have adopted digital tools. Whether this is due to cost concerns or uncertainty about which solutions will deliver the most impact, the slow uptake could severely undermine local competitiveness in the long run.

The good news is that many affordable, practical options are available to help SMEs begin their digital journey. Here are a few starting points:

Automate administrative and repetitive tasks