Understanding your insurance excess: What you need to know before making a claim

FOR many motorists, the first time they truly pay attention to their insurance policy is when they need to submit a claim after an accident.

- JUAN HANEKOM

One of the most common areas of confusion is the excess, the portion of the claim you are responsible for paying out of your own pocket.

SAMBRA regularly receives queries from customers who are uncertain about how their excess works. SAMBRA represents almost 1,000 motor body repair businesses across South Africa and accounts for the majority of all insured repair claims in the country.

The primary purpose of an excess is to discourage small or unnecessary claims. It ensures that insurance is used for significant, unaffordable losses rather than minor repairs, which keeps premiums more affordable for everyone.

Excesses can vary depending on your policy:

◆ Standard/basic excess: The insurer's standard excess for your type of insurance.

◆ Voluntary excess: An additional amount you agree to pay in exchange for lower monthly premiums.