Three seems to want to 'kill off' my sick dad

My father set up my mobile account with Three when I was a teenager. I'm now 32. He has been diagnosed with cancer, which prompted a review of the family finances.

- Anna Tims

We realised that he is the owner of the account, even though the bills are in my name, but Three says it can't process a change of ownership.

Its latest suggestion is to register my father as deceased so they can use their bereavement process to switch the contract to my name. It admits this would affect his credit file but says that it would inform the credit reference agencies that he is still alive once the change of ownership had completed.

I refuse to put my father through such a conversation. CF, London

Incredible but true: Three seemingly wants to "kill off" a sick customer in order to name his daughter as the primary account holder for her own mobile phone.

Change of ownership is a standard process offered by most telecoms providers. Without ownership, customers can't cancel contracts or make other critical decisions. Three, in its responses to customers on its community forum, has claimed that a system update two years ago meant it was unable to do this.