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HMRC faces criticism for four-month wait to process tax refunds
The Guardian
|May 05, 2025
HM Revenue and Customs has come under fire for taking more than four months to process tax refunds owed to some individuals and businesses that accountants say used to take a maximum of a few weeks.
In recent months, HMRC has been criticised by MPs over problems ranging from long call-waiting times, which have increased to more than 23 minutes on average, to the growing complexity of the tax system.
Last week, parliament's spending watchdog, the public accounts committee (PAC), said that "taxpayers' trust in HMRC is falling" and the Making Tax Digital programme had imposed hundreds of millions in extra costs on the taxpayer.
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