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NATIONAL CONSUMER HELPLINE UPGRADED TO SIMPLIFY FILING COMPLAINTS BEFORE LITIGATION
The Business Guardian
|July 26, 2024
The National Consumer Helpline (NCH) has been upgraded to make it easier for people across the country to file complaints before going to court, the Union Minister of State for the Ministry of Consumer Affairs, Food, and Public Distribution, BL Verma, informed the Lok Sabha on July 24.
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The Minister added in his written reply to the LS that the upgraded NCH is accessible to everyone in the country and supports 17 languages, including Hindi, English, and several regional languages. People can call the toll-free number 1915 or use various methods like WhatsApp, SMS, email, the NCH app, the web portal, or the Umang app to register their complaints. “Transformative changes and technological upgradation of the NCH has led to increase in the call handling capacity of National Consumer Helpline,” a release by Ministry
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