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Flipkart launches 'Trust Shield' for seamless shopping
The Business Guardian
|September 26, 2025
Flipkart, India’s homegrown e-commerce marketplace, today announced the launch of Flipkart Trust Shield, an industry-first post-purchase protection program that places Flipkart as the sole point of contact for any product-related issues within 30 days of delivery.
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This industry-first initiative offers support for accidental damage and liquid ingress, in addition to brand-assured warranty for manufacturing defects across large appliances, mobiles, and select electronics. Flipkart Trust Shield ensures that customers interact only with Flipkart, from issue reporting to resolution.Key highlights include:- 30-day post-purchase support for accidental damage and liquid ingress from the date of delivery, in addition to the brand-assured warranty for manufacturing defectsSwift resolution, including instant claim initiation, resolution targeted within 2 working days, and full closure within 7 working daysFlipkart as the single point of contact, requiring no brand followups or service runaroundsFree doorstep
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