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Adani's Mumbai Airport Earns ACI Level 5 Customer Experience Accreditation
The Business Guardian
|January 09, 2025
Thank you my passengers. Thank you my colleagues at AAHL," he added. ACI's Airport Customer Experience Accreditation program builds airports' long-term capacity to enhance customer experience management.
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Group-owned Chhatrapati Shivaji Maharaj International Airport (CSMA) in Mumbai has received Airports Council International's (ACI) prestigious Level 5 Accreditation for customer experience, Adani Group Chairman Gautam Adani said on Wednesday.
In a post on X, Gautam Adani said the CSMA is the first airport in India and only the third in the world to receive this distinction.
"There is no greater manifestation of business success than a company's ability to serve its customers. Every moment, it is this guiding principle that I urge all members of Adani Airports to dedicate their hours to. And there can be no greater feeling of gratitude than to have our@CSMIA-Officialreceive@ACI-World's prestigious Level 5 Accreditation for Customer Experience," Gautam Adani wrote in his.
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