Skilled humans remain crucial to hiring process

IN an era dominated by artificial intelligence (Al), the hiring landscape, like most other sectors, has changed completely.

- ADVAITA NAIDOO

Most companies now use Al for at least some parts of the recruitment process, while candidates use Al both for CV creation and job applications. Intended to be a revolutionary move towards efficiency and finding the perfect candidate for every role quickly, this new paradigm has instead delivered less-than-ideal consequences for applicants and companies alike.

Al challenges

While Al initially came with the promise of streamlining hiring in the real world, it instead unleashed a flood of issues - with exceptional talent often lost under a deluge of polished but increasingly generic applications. Tools like ChatGPT allow candidates to tailor their CVs with job-specific keywords, while some use Al agents to autonomously find and apply for jobs.

With increased automation on both sides of the process, employers receive a deluge of applications for most vacancies, which makes it difficult to identify genuinely qualified and outstanding talent. Great candidates, for their part, struggle to get out from behind the AI veil in order to get noticed.

Volume and trust

The real difficulty arises as a result of the sheer volume of applications hiring managers have to contend with, as well as a loss of trust in the integrity and authenticity of applications.