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New app to let consumers file plaints online
Mint Mumbai
|December 14, 2024
More than 500,000 consumer complaints are filed every year across India's consumer forums
The department of consumer affairs is preparing to launch a "future-ready" platform for redressing consumer grievances through a new e-Jagriti app and an updated portal, which is expected to streamline the resolution of complaints, two people aware of the matter said, requesting anonymity.
The new system looks to take into account changes in consumer behaviour resulting from, among other things, the launch of quick deliveries across segments, from groceries and medicines to cosmetics and fashion, they added.
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