Building teams by sharing small joys on the phone

FedEx's Nitin Navneet Tatiwala on mentorship and collaboration

- Shail Desai

Besides actor Tom Hanks' splendid performance in Cast Away (2000), what stayed with Nitin Navneet Tatiwala was the FedEx box that was integral to the narrative. When the company showed up at campus placement a few years later, he had no second thoughts. It was the start of a career in logistics that Tatiwala has enjoyed for nearly two decades.