IIT experts to help fix CBSE portal snag

Union education minister Dharmendra Pradhan on Sunday directed a team of professors and technical experts from the Indian Institutes of Technology (IIT) Madras and IIT Kanpur to assist the Central Board of Secondary Education (CBSE) in resolving glitches in its post-result services portal, amid complaints from students and parents over technical issues in the re-evaluation process and lower-than-expected scores in Class 12 exams under the new digital evaluation system.

- Sanjay Maurya

Dharmendra Pradhan

“The expert team will implement focused technological improvements of the systems and technical workflows and will specifically examine portal stability and server performance,” the ministry said in a statement.

It added: “The team will also examine the overall IT Infrastructure and assist in taking corrective measures to ensure that login authentication/ user access systems/ payment gateways are accurate and in order.” It added that CBSE must take all corrective measures on priority.

The development comes days after the CBSE Class 12 results, declared on May 13, saw the overall pass percentage falling to 85.20%, down 3.19 percentage points from 88.39% last year — the lowest since 2019. The intervention follows widespread complaints from several students and parents regarding marks awarded in some subjects, with many expressing doubts about whether their answer sheets had been evaluated correctly under the Board's On-Screen Marking (OSM) system.