E-comm platforms face probe over hidden fees

The government is probing fees and various categories of additional charges levied by e-commerce platforms, especially for customers availing the “cash on delivery” option, Union consumer affairs minister Pralhad Joshi said on Friday ina social-media post.

- Zia Haq

Charging extra fees for cash on delivery is a practice "classified as a dark pattern that misleads and exploits consumers".

(MINT)

Charging extra fees for cash on delivery is a practice “classified as a dark pattern that misleads and exploits consumers”, the minister said. The move to scrutinise delivery and other fees by online platforms comes during the annual festive season when shoppers throng markets and online sales peak.

“A detailed investigation has been initiated and steps are being taken to scrutinise these platforms closely,” Joshi said, warning violators.