Beyond algorithms, towards empathy

WITH THE WIDESPREAD adoption of AI in day-to-day functioning, discussions have moved from "what AI can achieve" to "how well AI understands us."

- ANKUSH SABHARWAL

Uniquely placed on this new frontier of innovation is a human-centric AI that can actually recognise and comprehend emotion, intent, and context.

Traditionally, AIs have been dealing with structured data, logic-based decisions, predetermined rules and ML-based NLP with limited data. But human interaction is loaded with nuances, emotions, cultural cues, and shifting contexts. To slow down and build technology that integrates with human consciousness through empathy and trustworthiness, we have to create an AI that thinks and acts like humans; and even talks like humans in any language.