Tech Mahindra rides on GenAI to boost productivity by 30-50%

IT COMPANYTECH Mahindra has shaped its Generative AI (GenAI) strategy around a framework it calls "AI delivered right," which focuses on four key outcomes, Kunal Purohit, President - Next Gen Services at the company told FE.

- PADMINI DHRUVARAJ

TechM is seeing clear benefits from its adoption of GenAI with measurable results across the four areas: productivity, transformation, innovation and assurance. According to Purohit, enterprises are now moving away from a digital operating model and are beginning to embrace a cognitive approach powered by AI, data, and security.

"There is one very strong underlying theme that is playing out for everyone in the market," he said. "Enterprises are moving away from the digital operating model... to now becoming cognitive in their operating model."

The company has seen improvements of 30-50% in productivity while in terms of transformation, GenAI and agentic AI tools have helped businesses improve performance by 15-17% in some cases. Purohit gave an example from the telecom sector.