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Complaints to council on the increase
Dumfries and Galloway Standard
|September 23, 2025
The number of complaints lodged with Dumfries and Galloway Council has increased again - for the second year running.
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A total of 637 complaints were submitted from unhappy members of the public in 2024/25, and 43 of those were escalated to the Scottish Public Services Ombudsman (SPSO) because residents weren't happy with the handling of their issues.
There were 65 grievances around the professionalism of staff, making this the joint top reason for complaint along with inadequate or poor standard of service.
Behaviour/bullying at schools was the third highest issue as 40 such complaints were registered.
Last year's total number of complaints was a slight increase on the 2023/24 figure of 631, and 56 more than 2022/23.
The stats were revealed in an annual complaints report, which will be presented to councillors at next week's audit, risk and scrutiny committee.
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