Arcade of Aluminium celebrates 15 years of long-standing customer relationship

ARCADE of Aluminium, a leading provider of aluminium products in Sri Lanka, recently hosted its 15th annual get-together, themed “Champions of Arcade”, at Waters Edge.

- BY SAFNA MALIK

The event honoured the longstanding customers and key suppliers, acknowledging their continuous trust and support, and celebrating their shared journey towards achieving greater milestones in the industry together.

Speaking at the event, Arcade of Aluminium Ltd., Managing Director Heshan Padukka reflected on the company’s remarkable journey, noting how it began with a small team of five in 2010 and grew into a trusted market leader by consistently delivering products that exceed industry standards.

Regarding the theme, “Champions of Arcade”, he explained, “Our customers and suppliers are the true champions driving the success of Arcade of Aluminium. They are the ones who take our products to the end-user, and this theme was the best way to honour our patrons for the support given to us throughout the years.”

Sharing the company’s core strategy for earning customer trust, Padukka said their approach has always been to prioritise the needs of the end-user. “We have been known as a brand that upholds its promises, known for genuine quality and originality,” he stated, adding that when it comes to product standards, durability is a key focus.

Padukka addressed a common concern in the market, noting that while some fabricators and other suppliers offer products with warranties up to three years, many fail to uphold their promises when customers make a claim. He explained that this is often due to a lack of proper product standard certification.

As a solution, Arcade of Aluminium introduced its own A+ quality assurance certification, making it Sri Lanka’s very first company to develop and sell products under its own certified brand.