Helping hand to restore family lifeline

A MONTH after losing their home landline number during a broadband provider switch an older mum and her disabled son have their vital service reconnected.

- By MAISHA FROST

Just as relieved as them is adult son Nick Mason who struggled to help his mother Brenda and adult brother Tom overcome the digital stalemate and fathom the processes that had caused it.

“Mum is in her late 70s and Tom is mentally very vulnerable, they need that line, it’s a medical contact requirement for his care and it’s their number that all of us know so vital security and peace of mind. It was a condition of the switch that the number was retained,” Nick explained to Crusader.

Brenda and Nick took all the right steps when transferring her package from TalkTalk to Vodafone which they found straightforward.

But after five days the line was still not working.