Educating customers in cybersecurity a long road

Even as the data privacy Bill is yet to be implemented, the Indian financial sector’s customers are relatively safer, thanks to the Reserve Bank of India (RBI) having stringent asks from the industry.

- BS REPORTER

From left) Malcolm Gomes, COO, IDfy; Mahavir Jindal, COO, Amazon Pay India; and Deep Narayan Mukherjee, partner, BCG

Speaking at a session on “Trust No One, Verify Everything: Cybersecurity for the Digital Age,’ moderated by Ajinkya Kawale of Business Standard, Deep Narayan Mukherjee, partner, Boston Consulting Group (BCG), said, “Data breach is one aspect of cyber attack, the other is ransomware, which is not related to your customer. There are more and more instances globally in the last two or three months, where non-customer-centric businesses have been hacked.”

While talking about customer awareness, Mahavir Jindal, chief operating officer (COO), Amazon Pay India, said it is not easy.