DGCA stations officers at IndiGo HQ to monitor ops

Members of both the teams have been stationed at In- diGo’s headquarters in Guru- gram on a daily basis, and have been asked to file reports by 6 pm each day to two Joint Di-

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rector Generals at the DGCA.

“In view of passenger inconvenience caused due to large-scale disruptions in the operations of IndiGo at various airports across the country, it has been decided to constitute an oversight team,” the regulator said in the order issued to the airline's CEO Pieter Elbers and its COO Isidre Porqueras.

‘The airline, in a statement on X on Wednesday, said its board of directors have been closely monitoring the situation and the airline has had “all hands on deck”. “Please have faith in us. We are getting there,” it added.

Separately, the Ministry of Civil Aviation said its officials visited major airports across the country on Wednesday to assess the “on-ground situation arising from the ongoing operational crisis of IndiGo and interacted with passengers”.

The DGCA has also instructed its officers to carry out immediate onsite inspections at major airports across the country. The regulator said the purpose of these visits is to assess safety, operational preparedness, passengerhandling measures and IndiGo's responsiveness during the ongoing disruption. Officers have been asked to speak directly with passengers to gather on-ground feedback. Each officer must submit a full report to the DGCA headquarters within 24 hours of completing the inspection.